Shipping policy
UK Delivery
We sell products in all different shapes & sizes, which means we use multiple delivery services to get your goods to you. Below you will find frequently asked questions relating to the delivery of your order.
Express Delivery and Specific Day Delivery services are only available on items that are in stock and dependent on service levels and demand. To view the available delivery options and costs, please add the relevant item(s) to the basket and proceed to the checkout; once you put your delivery address in, the available delivery options and costs will load.
Please note: If you live in a remote area you may incur a delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles and some areas of Scotland. Please note that these delivery charges are decided by our couriers and we are unable to change the locations which fall into the category of a remote area.
How long will delivery take?
On the product page we display the availability of each item along with the estimated delivery timescale based on our standard delivery service. The availability will state on of the following:
In Stock & Delivered within 2 working days - These items are physically in stock at our 55,000 sq ft warehouse in the Midlands. The lead time advised is an estimation of how long it will take to arrive after you place your order. You will receive an email from our delivery partner Panther where you can choose the delivery date.
For smaller items such as accessories or covers, our delivery partner is DX, they will deliver your item within 2 days of ordering.
In Stock & Delivered within 10 working days - These items are physically in stock at our Ireland central distribution warehouses (395,000 sq ff). The lead time advised is an estimation of how long it will take to arrive into the UK after you place your order. You will receive an email from our delivery partner Panther when the stock arrives in the UK where you can then choose the delivery date.
Pre-Order | Estimated delivery by X - These items are not in stock just yet, however you are able to pre-order them to avoid disappointment of us selling out. The estimated delivery date is based on when we expect the stock to arrive into our Ireland warehouses, please allow an additional few days for transfer to the UK warehouse for delivery.
Order Now | Delivered within X days - These items are held in stock by our supplier and will be delivered directly; the lead time is an estimate based on the supplier.
Out of stock - These items are not in stock and we currently don't have additional stock due. Items with an out of stock availability are not available to purchase online.
What happens if I'm not in?
For small items, instructions can be left detailing a secure location for our courier to leave your order. An example of this would be "Leave on the porch if not in", or "If not in, leave with a neighbour". Please bear in mind that it is at your own risk allowing your goods to be left without a signature. For large furniture sets a signature will be required. For larger items, you can choose the date for delivery via our delivery partners system. If you are not in on the day you have arranged for your order to be delivered, you may be charged for repeat delivery.
Where does my delivery go?
Our delivery partners for larger items will put the products into a ground floor location of your choice (within reason) on delivery.
What happens to the packaging?
To ensure your item(s) arrive safely, we may use additional packaging. On larger furniture deliveries we may use a pallet. Our delivery partners are not able to collect any packaging, therefore it is your responsibility to dispose of any cardboard. We advise recycling any packaging where possible.
Delivery into Republic of Ireland
Please place your order on our sister site, http://rathwood.com
