Customer FAQ

How can we help?

FAQ

What type of cards do you accept?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. If you’d like to use a card other than the ones we accept, you can pay via PayPal.

Where are Rathwood products manufactured?

The Keogh family have over 20 years experience in making and finishing interior furniture in Ireland, however we now travel all over the world to find the right suppliers to work with us. Many of our items are produced in Far-east. But some are made here in the Ireland & UK too.

Where do you ship to?

At the moment, we only deliver to the majority of the UK mainland & Northern Ireland. We regrettably cannot ship to the Scottish Highlands, Channel or Scottish Islands due to the size of our products and prohibitive delivery costs.

If you wish to purchase for delivery in the Republic of Ireland, please visit our Irish website (http://www.rathwood.com).

We hope to start shipping to other countries throughout Europe very soon though, so if you’d like to know when we start doing this, just sign up to our newsletter and we’ll keep you posted.

Where's my confirmation e-mail?

As soon as you place an order, we’ll send you an email confirming the details including our V.A.T. information. If this hasn’t arrived in your inbox yet, have a look in your ‘junk’ folder – it might be in there. If not, please get in touch and we’ll get one sent out to you as soon as possible, Or you can call us on 0599156285.

Why has my payment failed?

This might have happened for a few different reasons. First, check you’re using a card we accept (including Visa Credit, Visa Debit and Mastercard). Have you entered the card details correctly? Is your billing address in the UK or Ireland? If you’ve checked everything above and it still isn’t working, we recommend you give your bank or card issuer a call to check there are enough funds in your account to make the payment.

Why is there a charge levied?

Answer

Get in touch

Have questions about your order, or a general enquiry?