Frequently Asked Questions

Shopping At Rathwood

We do take orders over the phone, our friendly Customer Care team in Rathwood Furniture Department are on hand to talk you through placing an order on our website. We use Sage pay Seccure payments to take your order over the phone, so no customer card details are kept!

Rathwood is open 7 days a week:

  • Shop:
    Monday to Saturday 9:00 AM - 6:00 PM
    Sunday 11:00 AM - 6:00 PM

  • Restaurant:
    Monday to Saturday 9:30 AM - 6:00 PM
    Sunday 11:00 AM - 6:00 PM

Rathwood is open 7 days a week. (These are the Christmas opening times November 26th - December 23rd) Shop: 9:30 AM - 9:00 PM Monday to Saturday 11:00 AM - 7:30 PM Sunday Restaurant: 9:30 AM - 9:00 PM Monday to Saturday 11:00 AM - 7:30 PM Sunday.

There is so much to do at Rathwood! We have something for everyone with our shop filled with fashion, accessories and much more, enjoy wholesome food in our Restaurant, explore the garden centre, experience our furniture, kitchen and All Stone showrooms. We also have the Woodlands Falconry and Birds of Prey Centre on the grounds, ladies boutiques, playground and more.

Of course.All you have to do is go to the Contact us page and request a sample.

No mainly our core range. If you would like to contact us on 01617100596, we can just double check to see if the desired product is on display on our shop floor.

Yes, we sell to both individuals and businesses. For more info on business orders or trade discount please email

Yes – you can see our products in our 40,000 sq ft Department store in Rath, Tullow, Co.Carlow.

First of all, check the packaging dimensions on the product page. And bear in mind any communal staircases or corridors too.

Our aim is to get you your furniture as quickly and safely as possible.

Therefore, we only use the best delivery companies who are efficient and are sure to handle your furniture with the utmost care.

Our general lead time on all items is 5-10 working days. However, our aim is to get the items delivered to your home within the first week of placing your order. If you require furniture urgently or within a certain time frame, please do not hesitate to contact us.

If for some reason we are unable to deliver within our general lead time of 5 - 10 working days, we shall contact you directly to advise.

The Keogh family have over 20 years experience in making and finishing interior furniture in Ireland, however we now travel all over the world to find the right suppliers to work with us. Many of our items are produced in Far-east. But some are made here in the Ireland & UK too.

At the moment, we only deliver to the UK and Republic of Ireland. We hope to start shipping to other countries very soon though, so if you’d like to know when we start doing this, just sign up to our newsletter and we’ll keep you posted.

As soon as you place an order, we’ll send you an email confirming the details including our V.A.T. information. If this hasn’t arrived in your inbox yet, have a look in your ‘junk’ folder – it might be in there. If not, please get in touch and we’ll get one sent out to you as soon as possible, Or you can call us on 01617100596.


Of course. You’ll find this in your order confirmation email.

Unfortunately not. We can however provide our bank details and you can make a transfer to our account. But delivery is only dispatched when money has cleared into our Bank account.

At the moment, we only deliver to the UK and Republic of Ireland. And unfortunately we can’t zero rate V.A.T. for orders being shipped outside the UK after delivery to your Irish address.

Simply get in touch and we’ll be glad to help. Please phone us on 01617100596

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. If you’d like to use a card other than the ones we accept, you can pay via PayPal.

This might have happened for a few different reasons. First, check you’re using a card we accept (including Visa Credit, Visa Debit and Mastercard). Have you entered the card details correctly? Is your billing address in the UK or Ireland? If you’ve checked everything above and it still isn’t working, we recommend you give your bank or card issuer a call to check if there are enough funds in your account to make the payment.

Returns & Refunds

More Info

You can change your delivery address by emailing us, but please note that if the items have been dispatched it is more difficult for us to change. Do please contact us though, and we’ll do our best to help

It’s easy. You can cancel your order and get a full refund at any point up until we dispatch it from our warehouse – – you can do this by emailing If you want to cancel an order as we’re getting it ready for dispatch, or after we’ve dispatched it, we’ll refund you the full cost minus any delivery charges. Please see our Terms & Conditions for further info.

That’s no problem. Just contact us within 14 days of delivery including your order details and a brief reason for your return – you can do this through calling us on 01617100596. We’ll then arrange to collect it from you. Please note that a delivery collection charges will apply. We charge a standard €39 collection rate.

Firstly, we’re sorry to hear that. We run strict quality control checks both at the manufacturing stage and again at our distribution centre. Even so, things do sometimes get damaged despite our best efforts. If this is the case, please contact us withtin 48 hours of receiving your order by phone or by emailing, along with a photo of the damage. Our Customer Care team will then go through the refund and repair options with you.


More Info

For smaller items, this is usually no problem. For larger items, we recommend you’re at the delivery address so that you can get it delivered to a room of your choice.

You can change your delivery address by emailing us on before we dispatch it from our warehouse

Your order can be tracked through your order portal which is in your email. If you have not received this please email us at

To check the estimated delivery time for a product before placing an order, check the Delivery section on the product page. Generally speaking, about 90% of our products are available for Delivery, which means you could get them in just 5-10 working days. For the rest, it depends when the stock will come back into stock.

First of all, we’re really sorry for the error. Please contact us within 48 hours of your delivery and we’ll sort this out for you as soon as possible.

Firstly we are sorry, please email us on

Our delivery partners will try to get in touch with you before making their delivery. If you’re not there when they do, you can re-schedule your delivery by calling them direct or getting in touch with us.

Get in touch

Have questions about your order, or a general enquiry?